Privacy policy

Privacy Policy

Last Updated: July 2026

This website is operated by Threads&T. Throughout the site, the terms "we", "us", and "our" refer to Threads&T. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a seamless shopping experience.

Our store is powered by Shopify, which enables us to offer our products and services securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal Information

  • Full Name
  • Shipping Address
  • Billing Address
  • Email Address
  • Mobile Number

Payment Information

When you place an order, your payment is securely processed through Razorpay and Shopify Payments (where applicable). We do not store your complete debit card, credit card, or banking information on our servers.

Order Information

We collect information relating to:

  • Products purchased
  • Order history
  • Returns and exchanges
  • Wishlist items
  • Shopping cart activity

Device Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Process payments securely
  • Arrange shipping and deliveries
  • Process returns and exchanges
  • Provide customer support
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Send order confirmations and shipping updates
  • Respond to customer inquiries
  • Comply with legal obligations

With your permission, we may also send promotional emails, offers, and new product updates. You may unsubscribe at any time.

Cookies

Our website uses cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Analyze visitor activity
  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We only share your personal information when necessary to operate our business.

Your information may be shared with:

  • Shopify
  • Razorpay (Payment Gateway)
  • Courier & Shipping Partners
  • Technology Service Providers
  • Government Authorities where legally required

We never sell your personal information to third parties.

Payment Security

All online payments are securely processed through Razorpay using industry-standard encryption.

Threads&T does not store your full payment card details. Payment information is handled securely by our payment partners in accordance with applicable security standards.

Marketing Communications

With your consent, we may send:

  • Promotional Offers
  • Discount Coupons
  • Product Launches
  • Seasonal Sales
  • Newsletter Updates

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Although we implement strong security measures, no method of electronic transmission or internet storage is completely secure.

Data Retention

We retain your information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Prevent fraud

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your personal data
  • Withdraw marketing consent
  • Lodge a complaint with the relevant authority

To exercise these rights, please contact us.

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our products and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available on this page.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Threads&T

WhatsApp: +91 75102 05123

Email: support@threadsandt.com 

Business Address:

Suraj Buildings
Redsharc Digital Green Nest Business Center
Club Road, Giringar Housing Colony
Giri Nagar, Kadavanthra
Kochi, Ernakulam
Kerala – 682020
India